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Best practices for Flash-based-browser errors

Brightcove Videos Are Experiencing Unexpected Behavior in IE11 (or other flash based browsers)

How to find out which browser and OS version you are running.

How to open the console and take a screenshot or screen recording when troubleshooting

How to save your annotation changes, annotation edits and projects.

Helpful articles when something just isn't working like you expected. Also check out the specific players section

Find answers and get help from Intercom Support and Community Experts

Track the progress of all tickets related to your company

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