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Troubleshooting

Troubleshooting

Helpful articles when something just isn't working like you expected. Also check out the specific players section

5 articles
Patrick Farley avatar
Written by Patrick Farley

Brightcove Videos Are Experiencing Unexpected Behavior in IE11 (or other flash based browsers)

Best practices for Flash-based-browser errors
Patrick Farley avatar
Written by Patrick Farley. Updated over a week ago

Detecting Browser Version and Operating System Version

How to find out which browser and OS version you are running.
Patrick Farley avatar
Written by Patrick Farley. Updated over a week ago

Taking a Console Screenshot or Screen Recording

How to open the console and take a screenshot or screen recording when troubleshooting
Patrick Farley avatar
Written by Patrick Farley. Updated over a week ago

What web browsers / devices does HapYak support?

Patrick Farley avatar
Written by Patrick Farley. Updated over a week ago

Save Project / Save Annotation

How to save your annotation changes, annotation edits and projects.
Patrick Farley avatar
Written by Patrick Farley. Updated over a week ago
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