Troubleshooting | HapYak Knowledge Base

Troubleshooting

Helpful articles when something just isn't working like you expected. Also check out the specific players section

9 articles in this collection
Written by Patrick Farley and Andrew McLellan

Brightcove Videos Are Experiencing Unexpected Behavior in IE11 (or other flash based browsers)

Best practices for Flash-based-browser errors

Written by Patrick Farley
Updated over a week ago

Detecting Browser Version and Operating System Version

How to find out which browser and OS version you are running.

Written by Patrick Farley
Updated over a week ago

Taking a Console Screenshot or Screen Recording

How to open the console and take a screenshot or screen recording when troubleshooting

Written by Patrick Farley
Updated over a week ago

What web browsers / devices does HapYak support?

Written by Patrick Farley
Updated over a week ago

Brightcove Troubleshooting: Timeout

My video doesn’t load in the HapYak Editor

Written by Patrick Farley
Updated over a week ago

Save Project / Save Annotation

How to save your annotation changes, annotation edits and projects.

Written by Patrick Farley
Updated over a week ago

Domain Restriction

What to do if a Domain Restriction prevents you from creating a HapYak project.

Written by Patrick Farley
Updated over a week ago

Getting Logged Out

Are you continually getting logged out? Is your session expiring often?

Written by Patrick Farley
Updated over a week ago

Internet Explorer - Annotations Not Showing Up

Written by Andrew McLellan
Updated over a week ago