Troubleshooting
Helpful articles when something just isn't working like you expected. Also check out the specific players section
5 articles
Written by Patrick Farley
Brightcove Videos Are Experiencing Unexpected Behavior in IE11 (or other flash based browsers)
Best practices for Flash-based-browser errorsWritten by Patrick Farley. Updated over a week ago
Detecting Browser Version and Operating System Version
How to find out which browser and OS version you are running.Written by Patrick Farley. Updated over a week ago
Taking a Console Screenshot or Screen Recording
How to open the console and take a screenshot or screen recording when troubleshootingWritten by Patrick Farley. Updated over a week ago
What web browsers / devices does HapYak support?
Written by Patrick Farley. Updated over a week ago
Save Project / Save Annotation
How to save your annotation changes, annotation edits and projects.Written by Patrick Farley. Updated over a week ago