Occasionally HapYak Support may as you to open your the console in your browser and take a screenshot or screenrecording of what you see. This helps the HapYak team quickly reproduce the issue and determine what the root cause of the issue is.
How to Open the Console
Firefox: Ctrl+Shift+K (Windows / Linux) or Cmd+Opt+K on (Mac)
Chrome: Ctrl+Shift+J (Windows / Linux) or Cmd+Opt+J (Mac)
Internet Explorer: F12
How to Take a Screenshot
Console Screenshot Example
Make sure to include any and all errors (indicated in red) in your screenshots. You may need to scroll down on the Console to see the whole log.
How to Take a Screen Recording
Use any screenrecording software. Any one will do but we recommend the free HYFY
Make sure you are recording your entire screen (and voice if needed)