Occasionally HapYak Support may as you to open your the console in your browser and take a screenshot or screenrecording of what you see. This helps the HapYak team quickly reproduce the issue and determine what the root cause of the issue is.

How to Open the Console

Firefox:  Ctrl+Shift+K (Windows / Linux) or Cmd+Opt+K on (Mac)
Chrome: Ctrl+Shift+J (Windows / Linux) or Cmd+Opt+J (Mac)
Safari: Cmd+Opt+C
Internet Explorer: F12

How to Take a Screenshot

Instructions here.

Console Screenshot Example

Make sure to include any and all errors (indicated in red) in your screenshots. You may need to scroll down on the Console to see the whole log.

How to Take a Screen Recording

  1. Use any screenrecording software. Any one will do but we recommend the free HYFY
  2. Make sure you are recording your entire screen (and voice if needed)

Console Screen Recording Example

https://app.hyfy.io/v/abvHc5yvTeU/

Did this answer your question?